Your Stay
Our Support Services
The support team promise to work with you, to put together a support plan agreed between us, which is regularly reviewed. We will provide you with a Coach who will:
- Arrange to meet you within a week of your moving in,
- Agree your support plan with you, based on what you need and value,
- Meet you at least once a week in key working sessions,
- Regularly review and, if necessary, revise your support plan and risk assessment which you will sign – you are able to request a review of your support plan or risk assessment at any time.
- Keep notes of all the meetings.
- Treat you the same as anyone else and help you reach your goals.
We will endeavour to provide minimum support of 1 hour per week.
At any time you can request a support meeting and your coach will arrange a convenient time.
If you fail to attend your support meeting it could jeopardise your accommodation as we expect our clients to be actively engaged towards improving their lives.
Client Consultation
The GCHRYMCA aims to consult you, its service users, on all relevant
matters of housing management, maintenance and services where they
directly affect you.
The purpose of the consultation is to:
- Seek the views of clients on particular issues.
- Enable clients to participate in the decision making
- process.
- Encourage clients to evaluate alternative solutions.
Methods of consultation currently used by the GCHRYMCA include:
- Client newsletters
- Client consultation
- Notice boards
- Digital Signage
- Letters
- Individual personal contact
Suggestion Box/Offering Ideas:
Everyone is encouraged to put forward suggestions and ideas, this can be done by contacting any member of staff, filling in a Suggestion Form and using the suggestion box (located in main reception) or writing a letter addressed to the Senior Coach.
Policies and Procedures
At Grimsby Cleethorpes and Humber Region YMCA we have policies and procedures to enable us to manage the project. If you wish to see any of these, please ask your coach.